LiveMobile is rated 1.6 out of 5 stars. Your technicians deserve a mobile Autotask experience that actually works. MSPTool is a fast, reliable web app for working tickets, tracking time, and closing jobs from any device.
Real frustrations from real Autotask users — pulled from App Store reviews.
"Completely unusable after updates." Technicians lose work and waste time restarting the app in the middle of jobs.
"I have had so many tickets that have had information lost." Drop connectivity for a moment and your notes vanish.
10-15 seconds to load a calendar. Laggy navigation between screens. Every tap feels like a wait.
2FA is incompatible. The app constantly logs you out and resets biometric settings. Techs re-authenticate multiple times per day.
Old iOS UI layered on top of newer elements. Screen gets cut off on modern iPhones. Radio buttons don't respond.
Requires constant internet. Walk into a basement or a dead zone and you can't do anything — not even read your ticket.
A side-by-side comparison of the two Autotask mobile experiences.
| Feature | LiveMobile | MSPTool |
|---|---|---|
| App Store Rating | 1.6 / 5 ★ | N/A (web app — no store needed) |
| Open & Work Tickets | Buggy on iPad, crashes on large tickets | ✅ Reliable on all devices |
| Time Tracking | Unreliable — entries can be lost | ✅ Log time instantly, syncs to Autotask |
| Parts Logging | Limited | ✅ Add parts directly to tickets on-site |
| Close Tickets from Mobile | Inconsistent | ✅ Close tickets cleanly from any device |
| Real-Time Sync | Delayed, data loss reported | ✅ Instant sync via Autotask REST API |
| Platform | Native iOS & Android (update delays) | ✅ Web app — works everywhere, always current |
| Authentication | 2FA issues, constant logouts | ✅ Stable sessions, no forced logouts |
| Modern UI | Outdated, screen cutoffs on new devices | ✅ Clean, responsive, mobile-first design |
| Requires Download | Yes — App Store / Play Store | ✅ No — open in any browser |
| Pricing | Included with Autotask (read-only free, write requires license) | Free 14-day trial, then subscription |
No crashes, no lost data, no random logouts. Your techs open the app, work the ticket, and move on.
MSPTool runs in the browser. No App Store downloads, no waiting for updates, no device compatibility issues.
Every screen is designed for the way field techs actually work — fast ticket access, one-tap time logging, clean mobile layout.
MSPTool connects directly to your Autotask instance. There's nothing to migrate.
Enter your Autotask API credentials. Your tickets appear instantly.
Your technicians bookmark the app and start working tickets from their phone. Done.
MSPTool is purpose-built as an Autotask mobile app for field technicians. It offers reliable ticket management, time tracking, and parts logging without the crashes and bugs that plague LiveMobile.
Autotask LiveMobile has a 1.6 out of 5 star rating on the App Store. Common complaints include frequent crashes, lost ticket data, slow load times, broken 2FA, and an outdated interface. MSPs switch to MSPTool for reliability, speed, and a modern mobile experience.
Yes. MSPTool connects to your Autotask instance via the official REST API. There's nothing to migrate — your tickets, time entries, and data stay in Autotask. MSPTool simply provides a better mobile interface to work with them.
No. MSPTool is a web-based app that runs in any modern browser on iPhone, Android, iPad, or desktop. No app store download, no update delays, no compatibility issues.
Yes. MSPTool offers a free 14-day trial with full access. No credit card required. Sign up at portal.msptool.com/signup and your team can start working tickets immediately.
Absolutely. Both apps connect to the same Autotask data. You can try MSPTool alongside LiveMobile during your trial and let your technicians decide which they prefer.
Try MSPTool free for 14 days. No credit card. No commitment. Your techs will thank you.